Privacy Policy – BJS Workwear

Effective Date: 06/06/2026

1. About This Privacy Policy

BJS Workwear ("BJS Workwear", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use our website, online store, staff uniform ordering portal, products, and services.

We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

2. Personal Information We Collect

Depending on how you interact with us, we may collect:

Customer Information

• Full name
• Company name
• Job title
• Email address
• Phone number
• Billing and delivery addresses
• Purchase and order history
• Payment information

Staff Uniform Portal Information

Where we provide staff uniform ordering services on behalf of employers, we may collect:

• Employee name
• Employee identification number (if provided by the employer)
• Department or work location
• Contact details
• Uniform sizing and preferences
• Order history

Website Information

When you visit our website, we may collect:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of access
• Referring website information

Branding and Embroidery Information

When providing branding, embroidery, printing, or logo application services, we may collect:

• Company logos
• Artwork files
• Branding specifications
• Design instructions
• Associated contact information

3. How We Collect Personal Information

We may collect information directly from you when you:

• Purchase products from our online store
• Create an account
• Use our staff uniform ordering portal
• Submit an enquiry or request a quote
• Contact us by phone, email, or online forms
• Upload artwork, logos, or branding materials
• Subscribe to marketing communications

We may also receive information from:

• Your employer (for managed uniform programs)
• Authorised company representatives
• Service providers assisting us in delivering products and services

4. How We Use Personal Information

We use personal information to:

• Process and fulfil orders
• Manage customer accounts
• Operate staff uniform ordering programs
• Provide embroidery, printing, and branding services
• Communicate regarding orders and deliveries
• Respond to enquiries and support requests
• Improve our products, services, and website
• Maintain business records
• Meet legal and regulatory obligations
• Send marketing communications where permitted by law

5. Staff Uniform Programs

Where an employer engages BJS Workwear to manage employee uniform orders, we may collect and process employee information solely for the purpose of:

• Managing uniform entitlements
• Processing uniform orders
• Maintaining order records
• Providing customer support
• Information provided by employers will only be used for purposes related to the uniform program and associated services.

  6. Payment Information

  Payments made through our website may be processed by secure third-party payment providers.

  BJS Workwear does not generally store complete credit card details on its systems unless required for authorised business purposes and permitted by applicable laws.

  7. Marketing Communications

  We may send promotional emails, newsletters, product updates, and special offers to customers who have consented or where otherwise permitted by law.

  You may unsubscribe at any time by:
  • Clicking the unsubscribe link in marketing emails; or
  • Contacting us directly.

  8. Cookies and Website Analytics

  Our website may use cookies and similar technologies to:
  • Improve website performance
  • Remember user preferences
  • Monitor website traffic
  • Analyse user behaviour
  • Improve customer experience
  We may use analytics services to help us understand website usage and improve our online services.

  You can disable cookies through your browser settings, although some website features may not function correctly.

  9. Disclosure of Personal Information

  We may disclose personal information to:
  • Payment service providers
  • Freight and delivery companies
  • Website hosting providers
  • IT and software service providers
  • Embroidery, printing, and production partners
  • Professional advisers
  • Government agencies where required by law

  We do not sell or rent personal information to third parties.

  10. Overseas Disclosure

  Some technology providers, cloud service providers, or software platforms used by BJS Workwear may store or process information outside Australia.

  Where overseas disclosure occurs, we take reasonable steps to ensure personal information is handled securely and in accordance with applicable privacy laws.

  11. Storage and Security

  We take reasonable steps to protect personal information from:
  • Unauthorised access
  • Misuse
  • Interference
  • Loss
  • Modification
  • Disclosure
  Security measures may include:
  • Secure website encryption (SSL)
  • Password-protected systems
  • Restricted employee access
  • Secure cloud storage
  • Regular system monitoring

  Despite our efforts, no online transmission or storage system can be guaranteed to be completely secure.

  12. Retention of Information

  We retain personal information only for as long as necessary to:
  • Provide our products and services
  • Maintain business records
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

  When information is no longer required, it will be securely destroyed or de-identified where practicable.

  13. Access and Correction

  You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.

  Requests should be made using the contact details below.

  14. Complaints

  If you believe we have breached applicable privacy laws or mishandled your personal information, please contact us.

  We will investigate your complaint and respond within a reasonable timeframe.

  If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

  15. Changes to This Policy

  We may update this Privacy Policy from time to time.

  Any changes will be published on our website and will take effect from the date of publication.

  16. Contact Us

  BJS Workwear

  Address: 1/1 Glenwood Dr, Thornton NSW 2322
  Phone: (02) 4964 4766
  Email: enquiries@bjsworkwear.com.au

  For privacy-related enquiries, requests for access, corrections, or complaints, please contact us using the details above.